|I am proud to have many pleased Clients and this is what they have to say...............|
“Lillian possesses all of the qualities necessary of an excellent broker: she knows her market extremely well; she is diligent, responsive, and yet very patient with her clients. It is refreshing to come across someone who takes such pride and commitment to their profession. She was beyond flexible in accommodating our every need. We can’t thank her enough…We love our new home, the neighborhood, the community. It is our picture perfect white picketed fence!...”
Mr & Mrs. David Roby
“…My house was a short sale so I had to jump through a few hoops…before everyone involved approved the sale. Lillian spent a lot of time talking with my lender, my attorney, and the listing agent on my behalf…she even took the time to meet with a contractor to get price quotes on some issues that came up during the inspection. Without Lillian’s help, I do not think I would have been able to stick with it through the stressful process. I consider myself fortunate to have had such an amazing realtor acting on my behalf and would recommend her to anyone who is looking for their new home.”
“……At every juncture in our home-buying experience Lillian went out of her was to be accessible, informative, respectful, and enthusiastic…we felt like we were her top priority and that we were in great hands…Her ability to listen to her client’s words and more importantly, to their body language and unspoken opinions was invaluable in helping us get the right fit…We will be happy to recommend her services…to anyone who wants a smooth process, a fair deal, and an engaged and kindhearted agent who will work her hardest to help make more dreams come true.”
Mr. and Mrs. Michael K. Gainey
“…As a single parent and a first time home buyer I had many, many concerns and a lot of questions that Lillian easily put to rest. She even came by my work to pick up signed documents when I couldn’t get away…Lillian was there every step of the way…After many negotiations with the bulldog of the selling agent, Lillian got me what I wanted at the price I was willing to pay. Thanks to Lillian’s support, and hard work my family is settling into our lovely new home…”
Lynda A. Daly
“…With today’s challenging real estate, you need a professional you can trust. An agent who goes the extra mile…Your services were exemplary, Lillian. You went beyond the expectations of an agent…you are very caring and easy to work with…The exceptional personal service provided by you and your staff at Classic Homes Real Estate certainly should be commended…You can definitely count on my recommendations for your services to friends and family…”
“…As I am settling into my new place I know that my dream would not be a reality without your assistance. Your dedication made me feel as though I was your only client. I knew without a doubt you would go above and beyond; which you proved by helping me find a washer/dryer for my new home. I would happily recommend my friends and family without hesitation with the knowledge that they would be in caring, reliable, and conscientious hands.”
“…I expressed concerns about being a father with 2 children who live with me on a part time basis, and you gave me the ability to properly plan for my very first independent home purchase and my children’s part time residence with me in the future. You were always on time for our appointments…always willing to return to various properties after our initial visit so I wouldn’t feel rushed into making an important decision of extending an offer to purchase a particular property…sincerely interested in finding a place that was “right” for me, and I quickly considered you “my broker” and a friend…”
Jeffrey A. Soilson, Esq Burns & Levinson LLP
“…We wanted to take this opportunity to send you a big “Thank you!”…Not only did you help us find the right home, but you helped so much…negotiate our offer with the seller…calling bank contacts…lending a patient ear for moral support…We never felt you were pushing us to make a quick decision that was not in our best interests…We also appreciate our newfound friendship with you…!”
Nancy and Orner Fidgyk
“…Maureen and I are beyond pleased with your top-notch service... Your rapid response to our calls, answering unique questions, and maintaining a very important constant communication with us…Now that we are in our new townhouse and settled, we found out that we not only have a new home but also a new friend – you Lillian – thank you for everything. ..We will recommend you to anyone looking for a house and in need of a really honest and skilled Real Estate Agent!”
Josh & Maureen
“We are very grateful to you…especially my wife is very appreciative about your time and effort you put into finding a place that we intend to live in for many years to come…We love everything about it; the neighborhood, the location, the town… We shall always recommend you to our friends and acquaintances…Thank You!”
“… Lillian provided us with daily updates on the housing market by email…she rescheduled her personal plans many times in order to accommodate our schedule.
Instead of simply bringing the offer to the seller’s agent, she professionally drafted a letter to introduce us to the seller and explained how deeply we were impressed by the seller’s well-kept home and our desire to raise our children in the new neighborhood. We have recommended her to many of our friends and colleagues.
“Both Karen and I want to express our appreciation to you for all of your hard work and dedication in selling our condo unit in Quincy… We appreciated your communicating with us every step of the way…negotiating on our behalf the offer in getting us the most amount of money for our condo. Thank you again, and we would certainly use your services in the future…!”
Karen & Richard Wrublewski
“…Your perserverance and professionalism certainly paid off for us…We truly appreciated your offer of assistance in helping us move when we were down to the 11th hour with no strength left. But we made it! Thank you...!.”
Martin & Carol Geller
“…She made everything very easy and smooth for us. She was always available for getting answers of our questions on the phone and via email, setting up appointments on short notice and just providing the friendly service, always smiling and willing to help us. Anytime I or anyone I talk to is in need of buying or selling a house, I’m DEFINITELY sending them to you.”
Sunil and Hina Parikh
July 6, 2012
29 Susan Road
Brockton, MA 02301
Dear Lillian Leone,
I am writing this letter in hopes that it will truly express my gratitude for your help in achieving my dream of becoming a home owner. I often think back to our first encounter a couple of years ago when you showed me that apartment in Quincy. I knew then that when I was ready to purchase you would be my realtor. Over time life happened and you've always kept in contact with me via emails and wonderful seasonal cards that I enjoyed.
When I decided to work with NACA (Neighborhood Corporation of America) I was told that I had to use a realtor that is part of their program. I decided to follow their suggestion because as you later learned although the benefits are wonderful it is a difficult program to go threw. Dealing with him left me feeling disconnected to say the least. I remember speaking to you and in a matter of a week you took the NACA course and signed on as my realtor. When I think back I am 100 assured that you went threw all of that to simply help me. I know without a doubt that I would not have closed on my first home within my time frame had it not been for you.
I can now laugh at the 10pm phone calls; delayed closing dates and my all time favorite BOA sending me to city hall for a document that does not exist. Throughout everything you stayed in constant communication with everyone at NACA and BOA. Finally I think back to that day where I was so frustrated that I wanted to walk away from the deal and my dream. I felt defeated. You stepped in and acted as a friend and not just a realtor and for that I am truly grateful.
I hope this letter finds you in good health and spirits.
TO: Lillian Leone
FROM: Carrie Cokely
DATE: July 15, 2012
RE: Testimonial for future homebuyers
As you prepare to choose a realtor to help you with the purchase of your new home, I would like to take a minute to tell you about my experience with Lillian Leone. Lillian came recommended to me by a member of the lending staff at my credit union. From my first meeting with Lillian, I felt welcome in the office and that she was willing to give her time and personal attention to me to identify the kinds of properties and features that I would want in my new home. This continued through the buying process with the offer, negotiations on the contract, the inspection and the closing as Lillian negotiated with the sellers and their realtor on my behalf and was always available to answer questions and offer advice.
In addition to personal attention Lillian Leone also displays the following characteristics that would be beneficial to any home buyer.
Flexible schedule– Lillian was willing to schedule appointments around my busy schedule to see homes. She was available most days and times that I wanted to view the homes and was willing schedule multiple viewings of a property that I was interested in so that I was comfortable with my decision to make an offer on the property.
Reliable – Lillian was in constant contact with me throughout the home buying process. She kept me updated on new properties as well as what was happening with properties that I was interested in pursuing. Once we were under contract with the property I chose, Lillian stayed in contact about the process and always returned calls and answered questions in a timely manner.
Knowledgeable – Lillian was prepared with knowledge of the neighborhoods in which I was looking to purchase a home. She also offered advice on where to look for information on public safety and other relevant neighborhood information. Additionally, Lillian was able to offer both suggestions on purchase price of the home given the comparables in the neighborhood, concessions to ask for from the sellers and suggestions on what improvements might be possible for the property.
If you are looking for a realtor who will treat you like an individual and invest time into finding you a home that you will enjoy for years to come, Lillian Leone may be the choice for you. She will give you personal attention throughout the process, is always available and willing to help you through what can sometimes be a complicated process, and above all else wants to be sure that you find a home with which you will be completely satisfied.
April 8, 2013
Re: 21 Edgewood Road, Westwood, MA
We want to thank you so much for all of your help when it came to selling our home.
You were very thorough in making sure we understood the process.
Our situation with the rental property was frustrating at times but you were always calm, helpful, and patient throughout the process.
You made us feel like very important clients. We truly appreciate all of your help.
With sincere appreciation,
April 2, 2013
This is Meg's Mom. I just wanted to say "Thank You" for all that you have done and will be doing for Meg and Pete. You have gone above and beyond the call of duty and I did not want you to think it has gone unrecognized. This CMA was a lot of work for you and something you should not have had to do. So we continue to thank you for your commitment to Meg and Pete and this home.
We continue to keep our fingers crossed. (I think they are stuck like that now~~)
From: Zhuang Hao [mailto:firstname.lastname@example.org]
Sent: Tuesday, July 02, 2013 12:21 PM
Subject: 16 Old Country Way, Weymouth
As a house buyer, I want give my best words to our Buyer agent, Lillian Leone. As I am not a native speaker, once I learn some better word, I would like to say it again.
Before came to US, I was working on commercial property management before, we do construction and sell the building. I experienced a lot of brokers and agent who work for the company, and understand their tricks. Their priority is selling out the highest price properties. The high-demand market spoiled them. Although they got high commissions, they lost something: the passion, the care on customers, and integrity. I found what they lost on Lillian, and more than that, she has all sorts of positive energy.
My husband and I, we feel so lucky that Lillian became our buyer agent in our most important life period: new family, new baby, seeking new house, this is the time to determine what our future life look like.
We are so glad that Lillian was here with us, again. She always give us great confidence and knowledge on purchasing the new property.
When the first time we meet, she prepared holistic materials for first buyer, and I never have a friend who experienced that “exclusive service”.
With the understanding, we feel clearer on whole process, and we know Lillian pass the judge right to us. With the knowledge, we might be stricter on her job and performance, but she still chose to do so. In her mind, all customers have right to learn.
She is sharing knowledge, as well as wisdom. Lucky as the buyer, we spend nothing but get everything we want. We got affordable price house, and now feel extremely satisfied with the condition. Because of her great negotiation capacity, we still have extra budget to work on interior reconstruction, and now we have awesome new kitchen!
Besides her professional property-related service, we could also feel, the deal is one time, but friendship will last lifelong. When we move-in, she prepared very warm-hearted gifts set; when we bring baby with us, she always make baby laugh and comfort; when I mentioned something new for her, she is willing to learn from me, even I am nobody.
I wish Lillian could continue help more people, and spread her kindness in this business.
Vice General Manager of Shanchenghuiding Ltd; Novelist. & Tianyuan Liu, RCC student; MIT Chemistry Lab Researcher, 856-383-3144
September 2, 2013
Collin and Cara Shattuck
26 Chester Avenue
Dedham, MA 02026
Dear Lillian Leone,
I write this letter in hopes that it will accurately illustrate how happy we are in our new home and how grateful we are for all of your help in getting us to where we are now. As you know, Cara and I found the house hunting process to be an arduous one. We saw dozens of homes in the towns of Braintree, Canton, Dedham, Milton, and Norwood. And while all the homes possessed a special charm and unique history, none of them felt like a good fit for us. You never lost your patience, or your drive to help us find the perfect home, and for that, we are truly appreciative. When we finally found our home on Chester Avenue in Dedham, Massachusetts, we knew we would be happy here but we also knew that it would not be easy. 41 couples and families attended the open house at 26 Chester Avenue, and Cara and I felt that there was no way that we would be able to compete with the 5 other offers that were submitted after that weekend. But thanks to your professional advice and encouragement, our offer was accepted. Once the offer was approved, you attended our home inspection and eased all of the confusion between the seller’s realtor and the relocation company (and us)! This was our first home purchase and although we were presented with new challenges, complicated questions, and big decisions every day, you were clear, thorough, and supportive throughout.
It was obvious how much energy and care you put into helping us find a home. You were in constant contact with us with new leads and valuable information. We truly felt as if you were working for us, and only us, although we know that not to be the reality of your busy professional life! I would recommend your services to anyone looking to purchase a home. Your attention to detail, supportive demeanor, and positive personality made this process so much easier and more enjoyable for Cara and me.
We look forward to showing you our new home. Please feel free to drop by anytime. We’d love to show you what we’ve done to the place!
Best of luck in the future, and of course, thank you for all of your tireless work!
Collin and Cara Shattuck
Sent: Thursday, August 29, 2013 7:43 AM
To: Kimberly Allard-Moccia
Subject: Re: 66 Rindone St, Holbrook, MA
I would like to take this opportunity to tell you (and I am sure you already know this) Lillian has been great! She really takes a personal interest in her clients and has really been wonderful to work with. You have trained her well. You have a gem on your team! Thank you both for all your help and advise throughout the whole process. We could not have done this without Lillian's help. You guys are the best out there! If you are free and around this afternoon I am sure Andrew will be at the house. Feel free to stop in, he would love to see you.
Have a wonderful day!
Sent: Tuesday, September 10, 2013 3:21 PM
To: Lillian Leone
Subject: Re: 66 RINDONE ST, HOLBROOK, MA
Lillian was wonderful to work with. She is a true professional! As a first time home buyer she walked me through the process and was very patient with me. She was always willing to go the extra mile, even if it was showing houses with short notice or making phone calls on my behalf. She was always willing to help by talking my lender and my attorney to make sure things stayed on track. Lillian gets truly invested in her clients. She makes you feel like a friend not just a client. She is truly a gem and credit to her profession.
Thank you Lillian for making purchasing my first home such a positive experience.
YOU ARE THE BEST!
From: Sanon, Alisa
Sent::Monday, September16, 2013 8:39 a.m.
To: Lillian Leone
Re: 27 Woodbine Street, Brockton
I want to Thank you so so so much for the hard work you put into us finding this home and being very persistent and being an advocate. You are a wonderful women and I see that you have the heart to help your clients in any time of the day and night. You have became a part of David the boys and my family.
You are welcome to come visit anytime you would like
Thank you, Thank you, Thank you
From: Sanon, Alisa
Sent: Friday, November 08, 2013 4:35 PM
To: Lillian Leone
Subject: Reference Letter
Good afternoon Lillian,
How are you? I hope your endeavors as a real estate agent is less stressful as it was when you were dealing with my home purchase.
Anyhow, I wanted to write you because I never took the time to formally thank you for your services.Throughout our journey to finding our dream home, you were always by our side or just a phone call away (and there were MANY). I never imagined meeting such a patient and caring individual; you were there through the entire process, even with the short sale drama!
As first time home buyers, we had certain expectations in a home. At times, it felt like we were attempting the impossible, but you not only listened to each request, you managed to find us our dream home! You always took the time to call us, kept us in the loop, and updated us on every step of the process; from start to closing (and even afterwards)! No matter what the obstacle, you found a way around it!! You were not pushy to get the sale and always looked out for our best interest.
It has truly been a pleasure working with a knowledgeable, compassionate, and tolerant person such as you. Anytime I or anyone I talk to is in need of buying or selling a house, I'm DEFINITELY sending them to you. We will not only be references for life, but also friends. From the bottom of our hearts, thank you Lillian!!”
David, Alisa, and our two boys Jermaine and Dante
The boys love their new back yard!!!!!
From: Nakia Cocanougher
Sent: Friday, October 25, 2013 1:45 PM
To: Lillian Leone
Re: 44 Summit Road, Holbrook
Lillian, AKA (My House Mom)
I couldn’t go without giving you a HUGE THANK YOU! For your attentive help and support with purchasing my first home. Words cannot really explain how much I appreciate all of your due diligence and consistency with everything from A-Z. You have a beautiful heart and mind and I honestly would not have been able to get through the strenuous process without you having my back at all costs. You were more supportive than my own mother and I did not look at you as just my “real estate agent” I now truly consider you a part of my family! I know that I can call on you and speak freely without any pretense and I felt very safe and comfortable knowing that I had a person like you helping me.
We have known each other for at least five years now and you know that it’s always been my dream to finally own my own house and property. When I couldn’t get there with my husband you kept me inspired, strong and motivated to keep pushing until I got to my final destination even after my tumultuous divorce you always gave me sound and honest advice and guided me as if I was your own child. Century 21 is more than lucky to have a person like you on their team! You are priceless and you have a true gift and I am honored that I could be a part of your legacy. You congratulated me every step that I took closer to buying the house through all the anger, tears and celebrations. I know you are proud of me but I am proud of you. You are a go getter and you are a rarity, I know that I can call on you for advice or any type of assistance if need be. I will thank you for years to come every time I step into my home I will think of you!
Thank you is an understatement for you I wish there was a better word to describe my gratitude. We can now celebrate and go to Italy together. I look forward to our celebratory dinner!
From The Bottom Of My Heart
Nakia J. Cocanougher
October 22, 2013
From: Sara Raymond
Sent: Monday, January 13, 2014 9:43 AM
To: Kimberly Allard-Moccia
Cc: dave moynihan;
Subject: Review for Lillian Leone
Kim- Dave and I wanted to take a moment to let you know how pleased we were with Lillian on the recent purchase of 3 Weston Street.
As you remember, we came to you- more like crawled- after an extremely poor experience with another Realty company. We were left in the dark and confused about our choices and rights as buyers. After we walked away from a home post offer and home inspection, we were ready to give up and continue renting in the Boston area for another few years. We desperately reached out to Bob Mulloy, our fantastic home inspector, who gave us your glowing recommendation. With little hope Dave and I met with your office this fall and were astounded at the professionalism that was immediately extended to us. Both you and Lillian spoke to us in a down to earth manner that made the home searching/buying process seem manageable. It was the breath of fresh air we were looking for. We gave you our lists of wants and needs and "would be nice to haves" and you were ready and willing to accept our challenge of a 2 family in Boston, with a very low budget. From the moment we signed our agreement with your office, we felt for the first time that someone was working FOR US. You and Lillian had Dave and I in your best interests and it was incredible to be a part of that team. Lillian was so dedicated to making sure Dave and I were happy with our choices throughout the process and we didn't settle for anything. She made sure she was available any time of day to answer questions- I am actually not confident she even sleeps! She was there for us when we found the home we were sure was ours, and she walked us through every step of the way. She even helped pick up the pieces when our lender unexpectedly left the mortgage company, shifting our file to another member of his bank. Lillian worked very hard behind the scenes to make sure everything went according to plan. She was excellent in negotiating our price and really proved to us how dedicated she was to working with us as a team. I wholly believe that without her, we would still be renting and still be dreaming about buying a home. 3 months later, we just closed on our first home, a 2 family in Boston, in budget and we could not be happier. Lillian's support made this experience worth the while and we now consider her family.
Thank you to you and Lillian and the rest of Century 21 for making our dreams come true- we cannot express how satisfied we are and cannot wait to recommend your services to our friends and family! Happy New Year and thank you from the bottom of our hearts.
Sara & Dave
Date: 07:57 AM EDT, 05/01/15
From: Julia Wong To: Lillian Leone
Good morning Lillian,
I was hoping to speak to you in person today but there are several meetings I have to attend and won't be able to talk until the afternoon. I wanted to thank you for all your help!!!
Lillian was fantastic to work with. As a first time home buyer, she put me at ease by being there through every step of the process. I had requested to see a particular home several times and she was extremely patient and worked with my schedule. In the end, I did not purchase the property and she was very understanding. She is meticulous and pointed out many details I would have missed in the viewings and valuable questions during the home inspection. One of the main reasons I required a buying agent is for the negotiation skills that I lack. Lillian shines as a tough negotiator, who puts my needs and budgets as priority. She treated me as a family member and I was grateful to have the opportunity to know her as a person and see her talents as an experienced realtor.
From: Nicole Fleming <>
Subject: Re: Your Home Purchase
Date: June 17, 2016 at 9:01:31 PM EDT
Thank you so so much Lillian!!!! It has been a phenomenal experience working with you. When we get the survey from Century 21 we will be sure to fill it out and I will definitely write you a testimonial as soon as I get a chance!!!
Thank you from the bottom of my heart!!!!!
I am writing in regards to the phenomenal experience we have had while working with Lillian Leone as our Realtor. We decided to search for homes during an extremely busy, transitional part of or lives. My husband and I were engaged at the time and trying to find a home to live in by the time we got married. We had a very strict budget, and an extremely limited schedule. We both work a ton and don’t have much free time. Lillian worked diligently to accommodate our house showings around our work schedules and communicate with us as much as we could according to when we were available to talk. My husband Bobby and I would without a doubt recommend Lillian and Century 21 Professionals to anyone we know that is buying a house or relocating.
Robert and Nicole Nutt