Vow Page

By nature, I am demanding with high expectations and James was a complete Rock Star by my book. I would not hesitate to recommend him to anyone that I know. We met James at an open house almost 2 years ago; he stayed in touch and helped us familiarize ourselves with the market and the value of my house. Last year, we decided last minute not to list our house and he and his broker were very respectful of our decision and did not feel pressured to do so. When we finally listed our house, the process was very professionally handled and efficient.

Here's a synopsis of the timelines: We decided to list our house on a Tuesday, the photographer was scheduled for Wed., the house listing went online on Thursday, broker tour on Friday, two open houses on Saturday and Sunday, and we accepted an offer, above asking price with favorable conditions by the following Tuesday. Many issues came up in the sale of the house; I will highlight a couple to showcase James exemplary service.

Firstly, it was clear that the fire inspection was not going to pass. James helped in the sourcing and scheduling of the electrician for the rewiring of all the fire alarms. He has a wide network of contractors and without fail they have come through for us. What was remarkable about this particular issue is that we were on vacation when the work was scheduled. It was unavoidable, but the electrician has left some holes in the ceiling and walls that required a handyman to patch and paint the holes. James tried to schedule a handyman but was unable on a short notice. To our amazement, he found out that he spent a late evening with his son doing the work himself on our house. This work was done 2 days before closing so it was critical that it gets done. Clearly, this was beyond our expectations and above and beyond the tour of duty and we were immensely grateful for his dedication.

Secondly, and more noteworthy and remarkable was the way that James handled some title related issues that showed up at the last minute. This is a long and convoluted story but suffice it to say that James spent more time helping us than 5 different law offices combined. He was resourceful in finding the owner title insurance company (we were on vacation), he figured out through incredible detective work that one title issue was a non-issue (5 different law offices did not spot it), he spent endless hours on the phone with my bank and their hierarchy trying to resolve two title issues that were wrongly discharged. He was again more effective than my own lawyers! I did not think that I will close on my house and was getting ready for backup plans. I have no doubt in my mind that without James' help my house would not have sold. We were encountering a difficult buyer that would not accept indemnification and all title irregularities needed to be resolved ahead of the sale, and they were in record time. Well done James!

I mentioned his network earlier and I want to highlight another example. The office recommended a paint job for the exterior of the house before selling. We called a number of painters and James referred us to someone that did the work on his mother's home. The guy was professional, punctual, got the job done with care at half the cost of the other quotes that we got. We have since recommended him to a number of our friends and was hired by two. James is a very nice person and cares about his clients. He is very resourceful, patient, and a dedicated agent and we were lucky to have met him and happy to have hired him to represent us in the sale and buying of our home.

James was very easy to work with, and made the experience of selling my home less stressful. He was always helpful with making decisions.